Create Account

How to create an account in Dafa888 Casino?
Can I use Chinese characters for my personal information when I create a new account?
What should I do if I chose the wrong currency when creating a new account?
How can I get a valid Coupon Code?
I forgot to input the Coupon Code. Can I register a new account again?
Why can’t I access Dafa888 Casino website?
Which currency is accepted in Dafa Casino?
How old do I have to be to play for Real Money?

Games

What kind of games does the Dafa888 Casino offer?
How is the outcome of the games generated?
How can I be sure that the games are fair?
Are Live Game dealers real or are you just playing tapes?
How can I check recent games and bets?
What happens if I am suddenly disconnected from the Internet while I play?
What do I do if after placing a bet I suddenly change my mind, how do I remove the bet?
Where can I find complete detailed instructions on the various games?

Account

How can I change my password?
How can I change my personal information?
NOTE: Change password/personal information – in case there is still a balance in account.

ID Validation Procedure

I tried to login many times but still received the error message, “Wrong username/password”.
I cannot log in to the Client or Cashier. What should I do?
Can I request for a higher bet limit?
How do I obtain more credits in Play for Fun mode?

Deposit and Withdrawal

How do I make a deposit to my account?
I have a CNY account. How can I deposit using Debit Card?
I deposited in my CNY account using debit card/Payuniq. How can I withdraw?
Which debit card do you accept for deposit?
Is it safe to use my credit card at the Dafa888 Casino?
Can I deposit to my CNY account using credit card?
How long does it take to process my deposit?
What is the "P ending W ithdraws" screen?
I deposited using credit card. How can I withdraw?
How can I follow up financial transaction operations?

Bonus and Wagering

I do not want any bonus. What should I do?
Can I withdraw right after I have received the bonus?
If I do not receive any bonus, can I make a withdrawal anytime?
How can I finish wagering if my balance became 0 (zero)?
Can I withdraw before I finish wagering?

COMP and VIP

What are COMP points and how do I accumulate them?
Can COMP points used to convert cash be also used to upgrade my VIP level?
My Comp Points have already reached the requirement for upgrade in the middle of this month but my VIP hasn’t been changed. Why?

Create account
How to create an account in Dafa888 Casino?
You need to download, install and run the client software first, or simply click “Instant Play” on our web site, and then choose either “Fun Account” or “Real Money Account”. Please not that if you need to play flash version casino, you need to make sure your browser allow the popup window from our site. You can download the software from our website by simply clicking on “DOWNLOAD”, or contact our Customer Support via QQ to get the download link. Please use Chinese Pinyin or English to fill in your complete and valid personal information when creating an account. Please also be reminded that only one household can register one real Dafa888 account.

Can I use Chinese characters for my personal information when I create a new account?
Please use English or Chinese Pinyin to fill up the required information because our system does not support Chinese.

What should I do if I chose the wrong currency when creating a new account?
You do not need to re-create another account. Please contact our Customer Support via email or online chat and they will give you a new account with the new currency you stated. Please be advised that your personal information, advertiser and VIP level will remain the same but your balance, comps and game histories won’t be transferred to the new account. In addition, your old account will be frozen.

How can I get a valid Coupon Code?
You can get a Coupon Code only from your affiliate. If you are under an affiliate, you need to fill up the Coupon Code when creating an account so that you will be entitled to the benefits provided by your affiliate.

I forgot to input the Coupon Code. Can I register a new account again?
Dafa888 Casino’s policy states that only one account per household is allowed. We strongly recommend you not to miss any information when creating an account.

Why can’t I access Dafa888 Casino website?
Our website may sometimes be blocked in some countries or regions. Please contact our Customer Support for assistance.

Which currency is accepted in Dafa Casino?

How old do I have to be to play for Real Money?
Players for Real Money mode must be at least 18 years of age while Fun Mode players do not have age limitations.

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Games
What kind of games does the Dafa888 Casino offer?
Dafa888 Casino currently offers over 100 different games. We have ten of the most popular table games (Baccarat, Blackjack, Caribbean Poker, Casino War, Craps, Keno, Pai Gow Poker, Red Dog, Roulette and Sic Bo) and 46 machine games (Video Poker machines, 4-Line Video Poker machines, 3-Reel and 5-Reel Slot Machines both with and without Progressive Jackpots and Bonus Games). We are working on new games on a day-to-day basis. Players are automatically notified once new games are available.

How is the outcome of the games generated?
To create a randomized outcome for our games, Dafa888 Casino is using a very sophisticated Random Number Generator (RNG) and odds for both real money and fun modes games are created with this system. In all card-based games, like Blackjack and Baccarat, the deck (s) of cards are shuffled prior to each hand being dealt.

How can I be sure that the games are fair?
Dafa888 Casino is fully licensed in the Philippines and regulated by CEZA and First Cagayan. The payout percentage, which is the percentage of the total wins out of total bets, is being audited on a monthly basis by Technical Systems Testing North America, Inc. (TST), one of the leading international accounting and auditing firms. The payout percentage report is displayed at Dafa888 Casino web site, so that you can be sure that the games are fair and honest. To view the latest TST certification, please click here

Are Live Game dealers real or are you just playing tapes?
Live Games dealers are always live. You can see a TV beside the dealer, which is tuned in CNN or other world-wide known TV programs broadcasted live. You can also chat with dealers online (in English).

How can I check recent games and bets?
Please click the “Menu” button right under the game page, and then log in to “G ame H istory”. You can also contact our Customer Support through e mail or live chat for assistance.

What happens if I am suddenly disconnected from the Internet while I play?
Due to several reasons beyond our control, internet connections may malfunction at times. Because of this, we have developed a sophisticated integrated abnormal disconnection handling mechanism to protect the players’ in such an event.

Please do not panic if you get disconnected from the Internet while you are in a middle of a game. You will be logged out after a certain period of inactivity if you are unable to reconnect to the Dafa888 Casino.

If you manage to reconnect before you are logged out, the type of game you were playing determines what you will see upon reconnection.
In Live Baccarat, if you already betted, you may log-in to the casino again and see how the game had finished by clicking on the “Game History” button. If your bet was not placed yet, you will get a refund.

In Blackjack, Craps and Video Poker, upon reconnecting to the Dafa888 Casino, you will automatically be returned to the exact state where the game was interrupted, so you can continue exactly from the same point you left off and decide what do next just like in any game round.
In games like Slots and Roulette, where the player does not take decisions in the game after the round had started, you can just log in to the casino again and see how the game had finished by clicking on the “Game H istory ” button.

What do I do if after placing a bet I suddenly change my mind, how do I remove the bet?
In games like Blackjack, Roulette, Craps and Baccarat, please press with your right mouse button on the chips you wish to remove. In Roulette you can also click on the “ Clear Bet” button to remove your entire bets from the table.

In Slots and Video poker, please press the ”Cash Out ” button to re move your coins from the machine back to your balance. If other coins remain in the machine, do not worry as they will automatically return to your balance once you exit the game.

Where can I find complete detailed instructions on the various games?
In the casino lobby, you will find a “Help” button containing a complete set of instructions and explanations of all casino games. You may also click the “ Help” button while playing to display help on the specific game you are playing.

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Account
How can I change my password?
Please contact our Customer Support through email or online chat. Upon validation of your account, we will send a new password created by the system to your registered email address. The new password is an initial log in password and the system will ask you to input your own log in password when you logged in. The password given by the system will not be disclosed to anyone .

How can I change my personal information?
Please contact our Customer Support through email or online chat. Upon validation of your account, we will update your registered information.

NOTE: Change password/personal information – in case there is still a balance in account.
For your safety, if you still have remaining balance in your account, you will be required to provide a scanned copy of your valid ID (front and back i.e. driver’s license, passport, etc). Once your ID was validated, your new password will be issued to your registered email or your personal information will be updated as per your request.

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ID validation procedure:

I tried to login many times but still received the error message, “Wrong username/password”.
If you had several failed log in attempts, due to CAPS lock and unnecessary spaces in username or password field, the system temporarily locks your account. Please note that the system allows you to input your password only three times, and if you failed on the third attempt your account will be automatically locked for 30 minutes.

I cannot log in to the Client or Cashier. What should I do?
There may be several problems. You can try the following solutions first to solve the problem :

Can I request for a higher b et limit?
We provide different bet limits to players. If your current bet limit d oes not satisfy you , contact our Customer Support and they will assist you in changing your bet limit.

How do I obtain more credits in Play for Fun mode?
Please visit the deposit section in the cashier located in the lobby and enter the amount of fun money you would like to deposit into your account.

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Deposit and Withdrawal
How do I make a deposit to my account?
Before making a deposit, the Dafa888 Casino software must be downloaded first. If you need the complete step-by-step instructions on downloading and installing Dafa888 Casino, please refer to our “Getting Started” section. You will also need to open your real m oney account. After receiving your real money username and password, you are then ready to make a deposit into your Dafa888 Casino account.

I have a CNY account. How can I deposit using Debit Card?
Please open “Cashier” in Client, choose “Debit Card” in “Deposit”, input the amount you want to deposit and click “Deposit”. The system will link you to the internet bank website. Choose your debit card bank name and click “Submit”. Your deposit will be directly transferred to your account. Please note that if you need to deposit using Debit Card, you need to make sure the net-banking of your Debit Card is ready.

I deposited in my CNY account using debit card/Payuniq. How can I withdraw?
You may use Wire Transfer for withdrawals.
Please open “Cashier”, choose “Wire Transfer” in “Withdraw” and input the bank info by Chinese Pinyin. Once your withdrawal is processed in Cashier, send your bank info in Chinese to our Customer Support at support@dafacasino.com by registered email.

This is only for the first withdrawal. Y ou don’t have to provide your bank info on the second withdrawal and in succeeding withdrawals unless you would like to change your bank.Withdrawals will be processed within 1 to 2 official days (Saturdays and Sundays are not included ). Higher VIP level players can receive their withdrawals within 12 hours.

Which debit card do you accept for deposit?
You can use debit cards issued by banks below:

You may find more details in “Cashier” of the Client.

Is it safe to use my credit card at the Dafa888 Casino?
Using your credit card at Dafa888 Casino is absolutely safe. Dafa888 Casino uses all available security measures today such as the latest Firewall technology and RSA encryption to make sure that all confidential information remains 100% secure with us. For further information, visit our Security Section.

Can I deposit to my CNY account using credit card?
Sorry, currently we do not accept credit card deposits for Chinese Yuan account.

How long does it take to process my deposit?
Deposits by debit card and E-wallet such as NETELLER, Moneybookers, Click2Pay, etc. will be credited immediately. Payuniq takes only about 5-10 minutes.

Deposits made by credit card take approximately 2-5 minutes to process and funds are made available in your casino account within this period.

For Wire Transfer deposits, it usually takes 2 business days to arrive in our bank. As soon as our bank receives the transfer, your account will be immediately credited.

Deposits via Bank Draft/Personal check take about a week to reach our offices and an additional 10 days for a Bank Draft to be cleared and about 21 days for Personal Check. Please remember that the first phase of a Bank Draft/ Personal Check deposit is dependent on regular world-wide mail and varies depending on your location and/or other factors.

What is the "P ending W ithdraws" screen?
Once a withdrawal is made, your request is pending to be processed by our financial department. You can view all your Withdraw requests waiting to be processed at the Pending Withdraws screen in the Cashier Section of the Casino software.

Generally no withdraw request will be processed before 4 business days of making the request so that you can cancel withdraw requests while the transaction has not been processed yet, and return the amount back to your account for you to continue playing. After 48 hours, please contact our Customer Support since you cannot cancel withdraw requests anymore.

I deposited using credit card. How can I withdraw?

In Cashier, click “Withdrawal”. If you have deposited using c redit c ard , your withdrawal amount will be automatically credited into your credit card. But if your withdrawal amount is over the total deposit amount, the amount exceeding the total deposit amount will be paid using the withdrawal method you chose -- Bank Draft or Wire Transfer. In accordance with Credit Card Company’s policies, we are unable to pay all of your winnings into your credit card.

We do not charge any fee for withdrawal by credit card.The bank draft will be mailed to your registered address through ordinary international mail, so please make sure that your registered info is valid to avoid unnecessary delay. If your address has changed, please contact our Customer Support via email at support@dafa888.com. Please be advised that it takes about 3 weeks for you to receive the Bank Draft. No handling fee will be charged for Bank Draft withdrawal.

If you choose Wire Transfer for your withdrawal method, you need to input your bank account information. In “Cashier”, choose “Transaction History” and you will see the transaction status. No handling fee will be charged for Wire Transfer withdrawal .

How can I follow up financial transaction operations?
The Cashier's “ Transaction History” section stores a complete history of all your financial actions, such as withdrawals and deposit requests.

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Bonus and Wagering
I do not want any bonus. What should I do?
If you do not want any of the bonuses we offer you, please contact us by online chat or email to request removal of the bonus(es). Please be advised that this request should be made before deposit or after deposit but before you play the game and you will not receive any bonus in the future. If you want to receive bonuses again, you may contact our Customer Support and make such a request.

Can I withdraw right after I have received the bonus?
Withdrawals can be made after you met the wagering requirement of the bonus.

If I do not receive any bonus, can I make a withdrawal anytime?
You can withdraw anytime when your bet total reaches your deposit amount. For example, if you deposited CNY100, you may only withdraw when your total bet amount reaches CNY100.

How can I finish wagering if my balance became 0 (zero)?
If your account balance reaches zero (0), the remaining wagering will automatically be removed. You may also request to remove the wagering when your account balance drops below CNY8/USD1. Please contact our Customer Support to remove the wagering and account balance.

Can I withdraw before I finish wagering?
The withdrawal request will be accepted after the wagering requirement was completed. If you insist to request withdrawal, we will deduct the bonus amount as well as winnings and then the initial balance or the remaining balance (in case the initial balance is less than bonus and winnings) will be paid out. The processing fee is subject to be charged.

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COMP and VIP
What are COMP points and how do I accumulate them?
The Dafa888 Casino has a very unique COMP (Complimentary points) program which enables each member of the casino to accumulate COMP points automatically while playing. All you have to do is wager at the Dafa888 Casino. For every $10 wagered each player gets 1 COMP point absolutely free.

For some games such as Poker Three, Red Dog, Let Them Ride, Slots (all), Caribbean Poker (all), Arcade Games, Keno (all) and Progressive Jackpots (all), you get 2 COMP points for every $10 wagered.

These COMP points can be converted to real money that can be cashed out or played with. A side from that, the more COMP points you accumulate the faster your VIP level increases, which enables you to enjoy fantastic bonuses and participate in our special casino events.

Can COMP points used to convert cash be also used to upgrade my VIP level?
Yes. Cash conversion will not affect VIP upgrade. You can check your COMP Points at the Cashier.

My Comp Points have already reached the requirement for upgrade in the middle of this month but my VIP hasn’t been changed. Why?
Your VIP will be upgraded according to your COMP Points on the last day of the month. This will take effect on the first day of the following month (only once a month).

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